Cookie Policy
This Cookie Policy outlines how our online gaming platform uses cookies and similar tracking technologies to enhance your gaming experience, secure your account, and provide personalised services. We are committed to operating transparently regarding data collection and respecting your privacy rights in accordance with South African data protection legislation. Last updated: January 18, 2026.
What Are Cookies and Similar Technologies
Cookies are small text files that are stored on your device when you access our website or mobile application. These files contain information that allows us to recognise you during subsequent visits and improve your interaction with our platform. Beyond traditional cookies, we also utilise similar technologies including web beacons, pixels, and local storage mechanisms to track user behaviour and preferences.
These technologies serve multiple purposes within our gaming environment. They help us remember your login credentials, maintain your session during play, track your gaming preferences, and analyse how you navigate through our slots and gaming options. Understanding these tools is essential for comprehending how we optimise your user experience while maintaining security standards required by South African gaming regulatory bodies.
Types of Cookies We Use
Our platform utilises several distinct cookie categories, each serving specific functions within our gaming ecosystem. Understanding these categories helps you make informed decisions about your privacy preferences and online gaming activities.
- Session Cookies – These temporary cookies exist only during your active gaming session and are deleted when you close your browser. They maintain your login status and track your movements through our casino.
- Persistent Cookies – Unlike session cookies, these remain on your device for extended periods, allowing us to remember your preferences and gaming history across multiple visits.
- First-Party Cookies – Created directly by our domain, these cookies enable core functionality such as account authentication and payment processing for your casino transactions.
- Third-Party Cookies – Set by external service providers including analytics platforms, payment processors, and advertising networks, these cookies help us understand user behaviour and deliver targeted content.
- Functional Cookies – These enhance your gaming experience by remembering language preferences, account settings, and customised game selections.
- Analytics Cookies – Deployed to understand how players interact with our slots, games, and overall platform, helping us identify popular features and improve gaming quality.
- Marketing Cookies – Used to track your interests and deliver personalised promotional content relevant to your gaming preferences.
- Security Cookies – Essential for detecting fraudulent activities, preventing unauthorised access, and protecting your account from malicious actors.
Purpose and Function of Cookies
Cookies serve essential functions within our online casino operations. They enable us to authenticate your identity, process deposits and withdrawals securely, and maintain uninterrupted gaming sessions. Without these technologies, you would need to re-enter login credentials constantly, and we could not effectively prevent fraud or ensure responsible gaming measures.
Our analytics cookies provide valuable insights into game popularity, user journey mapping, and platform performance optimisation. This data helps us enhance our slots offerings and ensure our website operates smoothly across all devices. Marketing cookies allow us to communicate special promotions and bonuses relevant to your gaming interests, ensuring you receive offers matching your preferences.
Third-Party Service Providers
Our platform integrates with carefully selected third-party service providers who may place their own cookies on your device. These partners include payment gateway operators, customer support platforms, analytics providers, and advertising networks. Each third party operates under strict data protection agreements aligned with South African privacy standards.
We work exclusively with reputable providers who have demonstrated commitment to data security and responsible data handling. However, we encourage you to review their individual privacy policies, as we cannot be held responsible for their specific cookie practices. These partnerships enhance our service delivery while maintaining the security standards expected by South African gaming authorities.
Managing Your Cookie Preferences
We provide comprehensive tools allowing you to control cookie usage on our platform. Upon your first visit, you receive a cookie consent banner explaining our cookie practices. You may accept all cookies, decline non-essential cookies, or access detailed settings enabling granular control over each cookie category.
Your preferences are stored and respected during subsequent visits. If you change your mind, you can modify your cookie settings at any time through your account preferences or our privacy control centre. We maintain your choices even when you log out, ensuring your privacy preferences persist across sessions.
Browser-Level Cookie Controls
Beyond our platform-specific controls, you can manage cookies directly through your web browser settings. Most modern browsers offer options to accept, decline, or selectively manage cookies.
- Google Chrome – Access Settings, navigate to Privacy and Security, select Cookies and other site data, then adjust your preferences.
- Mozilla Firefox – Open Preferences, select Privacy and Security tab, locate Cookies and Site Data section, and configure your desired settings.
- Safari – Go to Preferences, select Privacy tab, and adjust cookie handling under the Cookies and Website Data section.
- Microsoft Edge – Open Settings, select Privacy and Services, and configure your cookie preferences in the Cookies and other site data area.
- Internet Explorer – Access Internet Options, select the Privacy tab, and adjust cookie settings using the slider control.
Impact of Cookie Disabling
While you retain the right to disable cookies, doing so may significantly impair your gaming experience on our platform. Disabled essential cookies prevent proper account authentication, session maintenance, and secure payment processing. You may encounter repeated login requests, lost game state data, and inability to access certain features or process financial transactions.
Non-essential cookie disabling primarily affects marketing personalisation and analytics but does not prevent platform access. We recommend enabling at minimum our essential and security cookies to ensure optimal casino functionality and account protection against fraudulent activities.
Legal Basis for Cookie Usage
Our cookie implementation complies with South African data protection principles and the Protection of Personal Information Act requirements. We employ cookies based on legitimate interests in delivering our gaming services, ensuring platform security, and improving user experience through analytics.
For marketing and analytics cookies, we obtain explicit consent through our cookie banner system. You may withdraw this consent at any time through your account settings. Our essential cookies operate under the legal necessity exemption, as they are fundamental to providing our contracted gaming services and protecting both players and our organisation from fraud.
Data Retention and Cookie Lifespan
Cookie retention periods vary depending on their function and purpose. Session cookies automatically expire when you close your browser. Persistent functional cookies typically remain for one to two years unless you manually delete them. Analytics and marketing cookies generally persist for six to twelve months, after which they are automatically refreshed if you continue engaging with our platform.
You can delete cookies manually through your browser settings at any time. Clearing your browser cache and cookies removes stored data, though you may need to re-enter preferences during subsequent visits. We retain cookie-generated analytics data separately from personal identifiers, ensuring your privacy while maintaining platform improvement insights.
Do Not Track Signals
Some browsers include Do Not Track functionality allowing you to signal your privacy preferences. While we respect such signals, our platform currently implements industry-standard cookie practices that may continue despite these requests. Future updates to privacy regulations may alter our approach to Do Not Track signals.
South African gaming regulations currently permit standard analytics and security cookie implementation regardless of Do Not Track signals. However, we honour marketing cookie opt-outs when explicitly set through our preference centre, regardless of browser-level Do Not Track status.
Policy Updates and Contact Information
We regularly review and update our cookie practices to reflect regulatory changes, technological advancements, and user feedback. Significant policy modifications will be announced through email notifications and prominent website notices. Your continued platform use following policy updates constitutes acceptance of modified terms.
For questions regarding our cookie practices, privacy concerns, or requests to exercise your data subject rights, contact our dedicated privacy team through our website contact form or privacy email address. South African users may lodge complaints with the Information Regulator if they believe our practices violate applicable data protection legislation. We remain committed to transparent, responsible cookie usage that respects your gaming privacy while delivering exceptional casino entertainment.
International Data Transfers
Some third-party service providers may process cookie data outside South Africa. When international transfers occur, we implement appropriate safeguards including standard contractual clauses and adequacy determinations. Data transferred internationally receives equivalent protection to South African standards, as mandated by applicable legislation and gaming regulatory frameworks.